“How do you get leaders, employees, customers — and even yourself — to change behaviors? Executives can change strategy, products and processes until they’re blue in the face, but real change doesn’t take hold until people actually change what they do.  I spent the summer reviewing research on this topic. Here is my list of 10 approaches that seem to work.”

http://blogs.hbr.org/cs/2012/09/ten_ways_to_get_people_to_chan.html

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