“No one suffering from an emergency expects to be greeted by a recording when they dial 911. Yet 911 callers in Caddo County, Oklahoma were unable to reach a human operator for months in 2013. According to the FCC, Hinton officials explained that ‘in August 2002, the Caddo County Sheriff’s Office specifically declined to accept 911 calls from its Caddo County customers due to a lack of personnel and resources, and that the only feasible means of routing 911 calls was to direct such calls to a live AT&T operator for connection to a list of county emergency offices provided to the live operator by Hinton.’ Hinton was caught unaware when AT&T discontinued the live operator service.”
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